House Clearance Brixton Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Brixton provides house clearance and waste collection services in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, landlord, agent or organisation that requests or uses our services.

Services means any house clearance, waste removal, rubbish collection, recycling, bulky waste collection, or associated services provided by us.

Waste means any items, materials, furniture, appliances, or other goods that the Customer asks us to remove and which are intended for reuse, recycling, or disposal.

Contract means the agreement between the Customer and House Clearance Brixton for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

House Clearance Brixton provides waste collection and clearance services, including partial and full house clearances, garden and garage clearances, office clearances and general rubbish removal. The specific scope of each job will be confirmed at the time of booking or, where necessary, following an on-site assessment.

We reserve the right to decline any job that we consider unsafe, unlawful, impractical, beyond the scope of our equipment, or in breach of waste regulations.

3. Booking Process

Bookings may be made by telephone, email, or through any booking system we operate. When you request a booking, you must provide accurate information, including but not limited to the property address, access details, type and approximate volume of waste, any heavy or hazardous items, and any time constraints.

Any quotation or estimate we provide prior to attending the site is based on the information you supply. If on arrival we find that the volume, weight, nature of items, or access conditions differ from what was described, we may revise the price, adjust the services, or decline the job.

A booking is only confirmed when we have accepted it and provided you with a confirmation, which may be verbal, by email, or by written message. We reserve the right to refuse a booking at our sole discretion.

4. Estimates and Quotations

Any price indicated prior to an on-site assessment is an estimate based on the details you provide. The final price will be confirmed once our team has inspected the waste and assessed access and workload on arrival.

Where a fixed quotation is provided following a site visit or detailed description, it will be based on the information and conditions known at that time. If significant additional items, unexpected access issues, or other factors outside our control arise, we may revise the quotation accordingly.

All prices are stated in pounds sterling and are exclusive or inclusive of VAT as communicated to you at the time of booking, in accordance with our current VAT status.

5. Access and Customer Obligations

The Customer is responsible for ensuring safe and reasonable access to the property and areas where waste is located. This includes arranging any necessary permissions for parking, building access, or use of communal areas.

You must ensure that:

All items to be removed are clearly identified and accessible.

Fragile, valuable, or sentimental items that you wish to keep are removed or clearly separated.

The property is safe for our team to work in, including secure flooring, adequate lighting and no exposure to health hazards beyond those we have been advised of in advance.

If access is delayed, restricted or unsafe due to circumstances within your control, we may charge for wasted time, waiting time, or a missed collection.

6. Customer Warranties

By using our services, you confirm and warrant that:

You are the owner of the items to be removed or have full authority from the owner to arrange for their removal and disposal.

The items do not include any hazardous or prohibited materials unless you have explicitly disclosed them to us in advance and we have agreed to handle them.

No items to be removed are stolen or unlawfully held.

7. Payments and Charges

Payment is due in full upon completion of the service, unless otherwise agreed in writing prior to the booking. We may, at our discretion, require a deposit to secure the booking. Deposits may be non-refundable in accordance with the cancellation provisions below.

We accept payment by cash, card, bank transfer or other methods we specify from time to time. Where payment is made by bank transfer, we may require cleared funds before or at the time of collection.

For business and account customers, payment terms will be agreed separately. If payment is not made by the due date, we reserve the right to charge interest, administrative fees and any reasonable costs incurred in recovering the debt.

All charges for labour, loading, transport, disposal, and any additional services such as packing or dismantling will be included in the price unless stated otherwise at the time of booking.

8. Cancellations and Rescheduling

You may cancel or reschedule a booking by contacting us as soon as possible. The following cancellation terms apply unless otherwise agreed in writing:

If you cancel more than 48 hours before the scheduled service time, any deposit paid may be refunded or transferred to a new booking, subject to our discretion.

If you cancel within 24 to 48 hours of the scheduled time, we may retain all or part of any deposit to cover administrative and scheduling costs.

If you cancel within 24 hours of the scheduled service time, or if we are unable to carry out the service due to your failure to provide access or accurate information, we may charge a cancellation fee up to the full quoted amount.

We will use reasonable efforts to accommodate requests to reschedule, but this will depend on our availability. Rescheduling at short notice may incur an additional charge.

We reserve the right to cancel or reschedule a booking in the event of operational issues, staff illness, vehicle breakdown, severe weather, or other circumstances beyond our control. In such cases, we will offer an alternative appointment, and any deposit will be transferred or refunded as appropriate. We will not be liable for any consequential loss arising from such cancellations.

9. Waste Handling and Regulations

House Clearance Brixton operates in accordance with applicable UK waste management laws and regulations. We aim to maximise reuse and recycling wherever practical and to minimise landfill.

All waste collected will be transported and disposed of only at authorised facilities or through approved reuse and recycling routes. We hold or work under any necessary waste carrier registration as required by law.

The Customer must advise us in advance of any hazardous, clinical, chemical, or regulated wastes, including but not limited to asbestos, solvents, oils, paints, gas bottles, batteries, sharps, or electrical items requiring special treatment. We are not obliged to handle such materials and may refuse the job or charge additional fees where we agree to arrange appropriate handling.

We will provide a waste transfer note or similar documentation where required by regulation or where requested by business customers in advance.

10. Items for Reuse or Sale

Where items removed during a clearance have potential resale, donation, or reuse value, this may be reflected in the price quoted for the service. In some cases, we may offset the anticipated value of such items against our charges.

Once items have been removed from the property and loaded onto our vehicle, ownership transfers to House Clearance Brixton or its nominated partners. You will not be entitled to any further claim or share of resale proceeds unless expressly agreed in writing before the clearance.

11. Damage and Liability

We will take reasonable care when carrying out our services. However, the Customer is responsible for protecting floors, walls, fixtures, and fittings where necessary, particularly in confined spaces or where large or heavy items must be moved.

If damage occurs due to our negligence, you must notify us in writing within 48 hours of completion of the service, providing full details and evidence. We reserve the right to inspect the damage in person or through photographs and to repair or remedy it using our chosen contractors or methods.

Our liability for any loss or damage arising from our services is limited to the amount paid or payable for the specific job in which the loss or damage occurred, except where such limitation is not permitted by law.

We will not be liable for:

Any loss or damage arising from inaccurate information provided by the Customer.

Loss of profit, business interruption, loss of opportunity, or any indirect or consequential loss.

Damage to items that are fragile, poorly constructed, already damaged, or not reasonably capable of being moved without risk of damage, where we have advised you of such risk.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot lawfully be limited or excluded.

12. Insurance

House Clearance Brixton maintains public liability insurance and any other insurances required by law for the nature of our services. Details of our insurance cover are available on request.

13. Customer Property and Valuables

It is your responsibility to ensure that any personal belongings, documents, jewellery, money, or other valuables are removed from items being cleared before the service begins.

We accept no liability for the loss of any such items once they have been mixed with waste, removed from the property, or loaded onto our vehicle, unless the loss is due to our deliberate misconduct.

14. Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with our team as soon as possible so we have the opportunity to put things right.

Formal complaints should be submitted in writing, setting out the details of your concern, the date of service, and any supporting evidence. We will acknowledge your complaint and aim to respond within a reasonable timeframe.

15. Force Majeure

We will not be in breach of these Terms and Conditions or liable for delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. This may include but is not limited to extreme weather, accidents, road closures, strikes, industrial disputes, civil unrest, public health emergencies, or failure of suppliers.

16. Data Protection and Privacy

We may collect and process personal data about Customers for the purpose of booking, providing, and administering our services, and for record-keeping and legal compliance. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

By using our services, you consent to the use of your personal information for these purposes. We do not sell your personal data to third parties.

17. Variation of Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or our service arrangements. The version in force at the time you make your booking will apply to that booking.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be treated as deleted, and the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation, booking confirmation, or special terms agreed with you in writing, constitute the entire agreement between you and House Clearance Brixton in relation to the services supplied.

20. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the services provided, are governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.